How to fix Samsung Kies connection problem UPDATED. Care. Ace 1 Samsung Smartphone Support. We know that there are many Samsung users that are still struggling with connecting your phone to your computer through Samsung Kies. While our solution isnt an end all for every issue concerning Kies, its definitely worth a try if you have been struggling with this for a while and havent found a solution your specific problem yet. As always if you are having any problems or this doesnt fix your particular problem, let us know in the comments below and wed be happy to research it for you. Here is another method to fix your connection woes and if you are new to the site, we also wrote an article a while back to try this method as well USB driver re installation. Open Command Prompt2. Type in cd c windowssystem. C though3. Type dir msxml and enter in the command window. If there is not an msxml. Download the first file in the list at the bottom of the page called msxml. Double click on the. Go back to your command prompt window and register the libraries by doing the following Type regsvr. Type regsvr. 32 msxml. Run Samsung kies and check if it is working properly. Now if the above method doesnt work for you or if in Step 4 you see that you already have msxml. Be sure to include the following when explaining the problem Type of Phone. Prsentation. Il utilise le systme dexploitation mobile Android de Google nativement en version 2. 1, mais avec une mise jour en 2. 2 Froyo 2 et actuellement. samsung s4 sphl720 sony ericson lt18i. Type of computer. What Android OS you are running. What OS is on your computer. Describe exactly how you try and connect the phone to your computer each time make sure to try the same method a couple times to make sure its consistent and write down all error messages or error reference numbers for us. Thanks and we will attend to you problem ASAP.